Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of askhumanshq.org and the AskHumans employee feedback platform (together, the "Service") operated by AskHumans, LLC ("the Company," "we," "us," or "our") (1015 15th Street NW, Suite 600, Washington, DC 20005). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

For customers who execute a separate service agreement or order form with the Company, that agreement governs the processing of employee response data you submit through the platform; these Terms apply to your access to and use of the Service generally.

2. Use of the Service

• You must be at least 18 years old or have the consent of a parent or legal guardian to use the Service.
• You agree not to use the Service for unlawful purposes, to interfere with its operation, or to attempt to gain unauthorized access to systems or data.
• You may not scrape, reverse-engineer, or copy the Service except as permitted by applicable law.
• If you are uploading employee response data on behalf of an employer or organization, you represent that you have authority to do so and that the submission complies with applicable employment and privacy laws.

3. Intellectual Property

The Service, including all text, graphics, logos, and software, is owned by the Company or its licensors and is protected by U.S. and international intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to access the Service for its intended purpose.

The clustering and stakeholder-weighting methodology, the output formats, and the underlying NLP pipeline are proprietary to the Company. Derived outputs (theme clusters, weighting reports) delivered to a customer belong to that customer for internal use; they may not be resold or redistributed without the Company's written consent.

4. Customer Data and Employee Responses

You are responsible for any content you submit through the Service, including employee survey responses and free-text feedback. You represent that you have all necessary rights and authorizations to submit such content. You grant the Company a limited license to use, store, and process the content solely as necessary to provide the Service as described in our Privacy Policy.

The Company does not use the content of submitted employee responses to train machine learning models, and does not sell or share response content with any third party outside of the service-provider relationships described in the Privacy Policy.

5. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THEME CLUSTERS AND STAKEHOLDER-WEIGHTING OUTPUTS REPRESENT AUTOMATED ANALYTICAL RESULTS AND SHOULD BE REVIEWED IN CONTEXT BY QUALIFIED HR OR PEOPLE ANALYTICS PROFESSIONALS BEFORE INFORMING EMPLOYMENT DECISIONS.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED USD $100.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages; in those jurisdictions, our liability will be limited to the maximum extent permitted by law.

7. Indemnification

You agree to defend, indemnify, and hold harmless the Company from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from (a) your use of the Service, (b) your violation of these Terms, or (c) your violation of any third-party right, including claims relating to employee data you submitted without proper authorization.

8. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including violation of these Terms. Sections that by their nature should survive termination will survive (including Sections 3, 5, 6, 7, 9, and 10).

9. Governing Law; Dispute Resolution

These Terms are governed by the laws of the District of Columbia, without regard to its conflict-of-law principles.

Informal Resolution. Before filing a claim, you agree to contact us at [email protected] and attempt informal resolution for at least 60 days.

Arbitration. Any dispute that cannot be resolved informally will be settled by binding arbitration administered in District of Columbia, USA under the rules of the American Arbitration Association ("AAA"). Judgment on the arbitrator's award may be entered in any court of competent jurisdiction. You and the Company each waive the right to a jury trial and the right to participate in a class action.

Exception. Either party may seek injunctive relief in a court of competent jurisdiction located in District of Columbia, USA for intellectual-property infringement or unauthorized access to the Service.

10. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted with a new "Last updated" date. Continued use of the Service after the effective date of the updated Terms constitutes acceptance.

11. Contact